Question 1

Which blockchains do you support?

Accepted Answer

We support 24 blockchains including 8 EVM chains (Ethereum, Polygon, BNB, Arbitrum, Optimism, Base, Avalanche, Fantom), 10 Cosmos SDK chains (Cosmos Hub, Osmosis, Juno, Stargaze, Akash, Evmos, Injective, Celestia, Neutron, Stride), plus Cardano and Midnight. We also support testnets for Ethereum Sepolia, Polygon Mumbai, Cardano Preprod, and Midnight Testnet.

Question 2

What is the difference between Web3 and traditional monitoring?

Accepted Answer

Traditional monitoring checks HTTP endpoints, TCP ports, and TLS certificates. Web3 monitoring adds blockchain-specific checks: RPC endpoint health, node sync status, block height tracking, gas price monitoring, peer connectivity, and smart contract event watching. BlackTide combines both in a single platform.

Question 3

Can I monitor my own self-hosted nodes?

Accepted Answer

Yes. You can configure any RPC endpoint URL - whether it's a public endpoint, a paid provider like Alchemy or Infura, or your own self-hosted node. We support both RPC mode (endpoint health) and Infrastructure mode (node sync, peers, client version).

Question 4

What notification channels are available?

Accepted Answer

We support Email, Slack, and webhook alerts on all plans. Enterprise customers can configure custom integrations, escalation policies, and PagerDuty/Opsgenie connectors. All alert rules support configurable thresholds and cooldown periods.

Question 5

What is the AI SRE Agent?

Accepted Answer

The AI SRE Agent is an autonomous AI-powered agent that runs alongside your monitors. It detects anomalies, correlates alerts, diagnoses root causes, and can auto-remediate issues like false positives, config drift, and endpoint failures. It supports multiple LLM providers (Claude, GPT-4, Azure OpenAI) and communicates via Slack, Discord, Telegram, or WebChat. Included in PRO and Enterprise plans. Cloud mode includes 5 autonomous actions per day using our infrastructure. Configure BYOK (bring your own key) for unlimited usage.

Question 6

How does AI auto-remediation work?

Accepted Answer

When the AI agent detects an issue, it follows a transparent decision pipeline: Trigger detection, Analysis of the problem, Decision on the best action, Execution of the fix, and Result verification. You can see the full decision timeline for every action the agent takes. Auto-remediation handles common issues like false positive suppression, config drift repair, and dependency failure recovery. Enterprise plans include monitor health management for the most advanced remediation capabilities.

Question 7

What is the difference between RPC and Node monitoring?

Accepted Answer

RPC monitoring tests specific JSON-RPC methods (like eth_blockNumber or eth_gasPrice) to verify your endpoint responds correctly. Node monitoring checks infrastructure health: sync status, peer count, client version, and resource utilization. Use RPC for endpoint availability, Node for infrastructure health.

Question 8

How often are checks performed?

Accepted Answer

Check frequency depends on your plan: Free (60s), Developer (60s), Pro (30s), Enterprise (10s). Each check runs from your selected monitoring locations simultaneously, giving you multi-region perspective on your service health.

Question 9

Can I send my application metrics to BlackTide?

Accepted Answer

Yes. BlackTide accepts metrics via Prometheus Remote Write (POST https://api.blacktide.xyz/api/v1/write) and OpenTelemetry OTLP (HTTP on port 4318, gRPC on port 4317). Authenticate each push with a metric token, set an expected push interval, and BlackTide will alert you if metrics stop arriving. Compatible with the standard Prometheus client libraries, the OpenTelemetry SDK, Grafana Agent, Vector, Telegraf, the OpenTelemetry Collector, and any other client that speaks one of these two protocols. See the Prometheus and OpenTelemetry guides in our docs for code samples in Go, Python and Node.js.

Question 10

Do you provide a public API?

Accepted Answer

Yes. Our RESTful API gives you full programmatic access to monitors, incidents, status pages, and alert rules. API access is available on Pro and Enterprise plans. Full documentation is available at docs.blacktide.xyz.

Question 11

Can I use custom domains for status pages?

Accepted Answer

Custom domains for status pages are on our roadmap and will be available for Pro and Enterprise plans. Currently, status pages are served under the blacktide.xyz domain with your custom slug.

Question 12

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period.

Question 13

What happens if I exceed my monitor limit?

Accepted Answer

We'll notify you when you're close to your limit. You can upgrade your plan at any time to add more monitors, or we'll pause the extra monitors until you upgrade.

Question 14

Do you offer a free trial for paid plans?

Accepted Answer

Yes! All paid plans come with a 14-day free trial. You won't be charged until the trial ends.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and can arrange invoice-based billing for Enterprise customers.

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AI SRE Agent - Included in PRO & Enterprise

Frequently asked questions